Shipping and Returns
Estimated shipping delivery times:
USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days
Your order will be sent out on average within 3 days of ordering.
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
Order never arrived:
If your order didn't end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at firstname.lastname@example.org noting your order number.
All Orders are final. This is because each order is custom made for you!
Yogavastram will review replacement/return requests only if: A product is damaged, or there is a print error and Yogavastram receives a submitted complaint (email@example.com) within 10 days from the day the product was delivered to the customer.
As each order placed is custom made for each customer after the order is received.So, unfortunately, we do not accept returns or issue refunds. However, if there is a defect with the order. we will offer a replacement (same product, same size) if the defect is reported via email (firstname.lastname@example.org) within 10 days. We do not accept returns or replacements in the case where the customer needs a smaller/larger size or a different colour.
Once you have clicked on the "complete order" button, it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact via email email@example.com as soon as possible. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis and in those cases the shipping charges need to be borne by the customer and these shipping charges will have to be borne by the customer.